1. What is EasyLoad and how does it work?

EasyLoad is a procedure for topping up your chip card credit directly at the Seezeit tills. When you register for the first time, Seezeit will give you a SEPA direct debit instruction form. You set a remaining balance amount (e.g. €5) and a top-up amount (min. €10, max. €50). If you fall below the remaining balance when you are paying at a till, the cashier will ask you if you would like to top up your card with the amount you have set. If you say yes, the amount will be debited from your account. If you wish, you will be provided with a till receipt.
 

2. Who can use EasyLoad?

Anyone who has a giro account in the EU that accepts SEPA direct debits and has a giro card and chip card with the Seezeit payment function (UniCard, MensaCard, ZACK-Card, student ID card, etc.) can use EasyLoad.

3. How and where can I register?

You must complete a one-off registration with your chip card to use EasyLoad.

There are two options
- Personally at the register in the Mensa or in the ServiceCenter Konstanz - please bring your student card/MensaCard
- Online: To do this, you need an account that you can activate at the register or in the ServiceCenter - please bring your MensaCard / student ID. You will receive a password and your customer number. With this data, you can register in the online portal on the website seezeit.com/easyload.

1. What do remaining balance and top-up amount mean?

Setting the remaining balance (which can be any amount you choose) and the top-up amount (min. €10, max. €50) when you register determines the point at which you want to top up your balance at the tills in future and the amount of credit you wish to add. If you fall below the remaining balance when you pay, you will be asked at the till whether you wish to top up the card. If you say yes, the top-up amount is credited to your card and debited from your account. If you say no, you will be asked again the next time you pay at one of the tills.

You can change both of the amounts at any time after you have registered on the EasyLoad online portal.
 

2. Where can I top up my card?

With EasyLoad, you can top up your card at any Seezeit till. If you fall below the remaining balance when you are paying at a till, the cashier will ask you if you would like to top up your card with the amount you have set. If you say yes, the amount will be debited from your account. If you say no, your card will not be topped up and you will be asked again the next time you pay at one of the tills.

You can only add the top-up amount you have set at the tills.

It is not possible to top up EasyLoad at the turnstile (Seezeit-Teller at the University of Konstanz), washing machines, self-service coffee machines or drinks machines.

For security reasons, EasyLoad can only be topped up once a day.
 

3. Is the card ready to use immediately after registration? Can it be topped up straight away?

EasyLoad is available at the tills approx. 30 minutes after registration.
 

4. Why can the card only be topped up once a day?

A top-up via EasyLoad is only possible once a day for your security, to prevent misuse.
 

5. Can I top up my card at the till with EasyLoad even if I am not making a purchase?

No. The chip card can only be topped up at the till via EasyLoad if a purchase transaction is being processed at the same time. These two processes are linked technically in the till system and cannot be separated.

1. What should I do if I lose my card or it is stolen?

If your card is handed in to Seezeit, you can collect it from the Seezeit Service Center. You can block your chip card at any time at the Seezeit Service Center, at the tills or on the EasyLoad online portal. To do so, you need your chip card serial number, which you will find on your direct debit mandate. You also require your password, which you were given on a separate printout on registration, to block your card via the online portal. If you do not know your card serial number, it is also possible to arrange for the card to be blocked by means of the bank details provided. In this case, please bring your giro card with you to block the card.

Please note: The system configuration means that blocks on cards carried out at the tills will only take effect on the following day. Seezeit accepts liability for top-ups carried out via EasyLoad after the card has been blocked. If your card is found, you can have it unblocked in the Seezeit Service Center or at the tills. Alternatively, you can arrange for the balance on your blocked card to be transferred to a new card on the next working day in the Service Center. EasyLoad is not affected by a block on the card, the SEPA direct debit instruction remains in place, but it cannot be used actively while the card is blocked. As soon as your card is unblocked, you can continue using EasyLoad.
 

2. Where can I find my chip card serial number and my password?

There are two options

• - Personally at the register in the Mensa or in the ServiceCenter Konstanz - please bring your student card/MensaCard

• - Online: To do this, you need an account that you can activate at the register or in the ServiceCenter - please bring your MensaCard / student ID. You will receive a password and your customer number. With this data, you can register in the online portal on the website seezeit.com/easyload.

3. I have lost my chip card serial number and/or my password

If you do not know your chip card serial number, you can get a read-out of your serial number in the Seezeit Service Center. If you do not know your password, you can have a new password issued at the Seezeit Service Center or at the till. Please bring your chip card, your girocard and your ID card in both cases.
 

4. My card is blocked, what should I do?

There could be several reasons why your card is blocked:

• Seezeit has blocked your card because there were insufficient funds in your account and the top-up amount could not be withdrawn. Please transfer the amount again. You can have your card unblocked at any Seezeit bar till if you pay the outstanding amount and the bank charge in cash.
• Your card has expired. Please extend the validity of your card in the Seezeit Service Center or at one of the canteen tills. Please show your employee or student ID for this.
• You blocked your card yourself on the EasyLoad portal or arranged for it to be blocked by Seezeit. If you find your card again, you can have it unblocked at any canteen till or in the Service Center.

EasyLoad is not affected by a block on the card, the SEPA direct debit instruction remains in place, but it cannot be used actively while the card is blocked. As soon as your card is unblocked, you can continue using EasyLoad. Please note that the system configuration means that the card can only be used again the day after it is unblocked. If you have cancelled the direct debit instruction on the EasyLoad online portal, you must register for EasyLoad again with your giro card in the Seezeit Service Center or at one of the canteen tills.
 

5. When do I have to return my card and how do I do so?

Whenever you end your studies or your employment at the University of Konstanz, please return your chip card to the appropriate place (UniCards to Seezeit at the University of Konstanz, MensaCards to one of the tills, etc.). You can cancel the direct debit instruction in advance on the EasyLoad online portal, in the Seezeit Service Center or at the tills. When the card is returned to Seezeit, the direct debit instruction is cancelled automatically. You can arrange for the remaining balance (and the deposit for MensaCards) to be refunded to your account.
 

6. What should I do if my chip card stops working?

Depending on the condition of your card, you can transfer the remaining credit from your defective card onto a new one in the Seezeit Service Center. Please obtain a new chip card first (UniCard from the University of Konstanz, Seezeit MensaCard from the canteen tills). Seezeit will cancel the direct debit instruction and destroy your old chip card once their credit has been transferred. You must register for EasyLoad again to be able to use it with the new card.
If one of the following error codes appears when you use your chip card, please contact the Seezeit Service Center:

• Error 217 (your card is no longer working due to defective software)
• Error 620 (update of card credit failed)
• If error code 403 appears (your card has expired), extend the validity of your card at one of the canteen tills or in the Seezeit Service Center. Please show your student ID or employee ID for this.

1. How can I change the remaining balance and top-up amounts?

You can change the EasyLoad remaining balance and top-up amounts at any time on the EasyLoad online portal. You need your chip card serial number and your password to log in. You will have received both from Seezeit when you registered.
 

2. How can I check the transactions that I have carried out?

Every time you top up at a till, you can obtain a till receipt if you wish. On your EasyLoad online portal, you will also find an overview of all the payment and top-up transactions that you have carried out.
 

3. How do I change my bank details?

In order to change your bank details, you must first cancel your existing direct debit instruction on the EasyLoad online portal, in the Seezeit Service Center or at one of the tills. Then you must register for EasyLoad again with your new bank details.
 

4. What is the EasyLoad online portal?

On registering for EasyLoad, you will be given a password for the EasyLoad online portal. You can log in online at any time with your username (= card number) and your password. The online portal offers the following functions:

• Make changes to the remaining balance and top-up amount
• Block the payment function of the chip card
• View all payment and top-up transactions carried out
• Change the password
• Cancel the direct debit instruction

5. How do I cancel my registration for EasyLoad?

If you no longer want to use EasyLoad, you can cancel your direct debit instruction on the EasyLoad online portal, at one of our tills or in the Seezeit Service Center. Please bring your chip card to do so.